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The purpose of this article is to provide a comprehensive overview of how to Change Zendesk Ticket Status.
The status field of Zendesk tickets can be set to the following values: new, open, pending, solved, closed.
A ticket can be marked as ‘solved’ only after it has been assigned to a specific user and for that, we …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to add SnapEngage Hub App within your Zendesk account.
Ever wanted to have the SnapEngage Agent Hub in your ZenDesk Portal? Well now you can. Follow the steps below to set it up.
The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage Live Chat with Zendesk.
SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
If you would like …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to add to Zendesk Helpdesk.
Let’s walk through the process of adding a live chat button to your Zendesk Helpdesk page. This way, visitors can start a chat session right from Zendesk.
To place SnapEngage on your Helpcenter page, simply follow the steps …
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