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Dynamic Proactive Messages Using JavaScript Variables

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This article explains how set a dynamic proactive message.

Dynamic Proactive (and Bot) Messages.

Proactive chat is a great way to increase engagement with your visitors and clients. The most engagement occurs when you make your messages highly contextual and personalized. Making your messages dynamic (with variable content) is a way to make these messages even more …

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How the tag routing works for proactive chats

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The purpose of this article is to provide a comprehensive overview of how routing by tag works for Proactive chats.

Let us assume that we have three agents set up in a widget; Jasmin, Jon and Dante. All three of them have been assigned with tags based on the languages they speak and whether they should be …

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Proactive vs Reactive Chats

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The purpose of this article is to provide a comprehensive overview of Proactive vs Reactive Chats and how each are assigned.

There are two types of chats, Proactive chat and Reactive chat.

Proactive Chats

Proactive chats are first assigned to agents with the least number of chats when a visitor is on your site.

Example: Mia has …

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Proactive Chat URL Rules

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The purpose of this article is to provide a comprehensive overview of different ways to configure your Proactive Chat v2 using our URL rules

This guide will explain the different ways to configure your Proactive Chat v2 using our URL rules.  We have three types of URL rules:
  • contains“/”does not contain” – our
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