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This article explains Proactive chat.
Proactive chat is a really powerful tool to improve chat engagement. Visitors are much more likely to respond to a message sent on behalf of an agent, than to start a chat manually. As Proactive Chat is such a large feature, we have separated the documentation in to several sections.…
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to use Routing by tag for proactive chats.
Routing by tag is a very powerful feature. Below is how to configure it for Proactive chats. You do not need to enable the routing by tag option under the Chat Assignment menu to do this. …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how t0 pop up the Pre-Chat form after X seconds.
When visitors land on your website, perhaps you want to capture their information before they leave without waiting for them to click the chat button. Well, there is a way to programmatically pop-up the Pre-Chat …
READ FULL ARTICLEThis article goes over basic rule configuration set up for Proactive chat and how to set up a rule under the Settings > Proactive tab.
Our Proactive Chat system is extremely configurable, and it can get pretty complex.
It will allow you to create various rules to help you engage visitors. In this article we will …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to setup an agent assignment list for your Proactive Chat rules.
If you have a message that you only want to associate with a group of agents within your organisation you can set up agent assignments for this rule. This means that if the …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of Proactive vs Reactive Chats and how each are assigned.
There are two types of chats, Proactive chat and Reactive chat.
Proactive chats are first assigned to agents with the least number of chats when a visitor is on your site.
Example: Mia has …
READ FULL ARTICLEThis article goes over suggestions on how to attract more customers.
Thousands of organizations use SnapEngage to attract more customers… 20% more on average! Here are some of the amazing ways they’ve done it.
When visitors are at your signup or checkout page, they usually still have questions on their …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of whether you can require an email address on proactive chats.
The purpose of this article is to provide a comprehensive overview of the benefits of Proactive chat.
Four reasons to use proactive chat AND to be more efficient:
1. When monitoring a dashboard and manually engaging your website visitors, you would first have to select a visitor, write a message, and wait for your visitor to respond.
…If your Proactive Chat doesn’t seem to be working, this guide will help you diagnose and understand the issue. This doc covers the most common pitfalls and points of confusion when Proactive Chat isn’t working.
As it will also be mentioned right below, when you test Proactive Chat, it is best that you use a Google Chrome “Incognito” window, a …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of different ways to configure your Proactive Chat v2 using our URL rules
The purpose of this article is to show how you can use the openProactive chat method to start proactive chat programmatically on your website.
You will have to set up a rule (or some rules) that matches the URLs for these pages and therefore have a proactive chat message prompt defined. The delay should be long enough so that …
READ FULL ARTICLEThis article explains how to programmatically open the chat window.
There are a few ways to start a chat using our Javascript API’s after you have the SnapEngage code installed on your website. Your usage may depend on exactly what you’re hoping to do, but in most cases we recommend using the following.
SnapEngage.openProactiveChat();
You can …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to programmatically disable the proactive chat for some users I know are already converted.
To disable proactive chat for converted visitors you can place the following line in the SnapEngage JavaScript code after the line:
// Place your SnapEngage JS API code below
SnapEngage.allowProactiveChat(false);…