About This Article

This article explains how to set up a pre chat form.

The Pre-Chat Form

Tired of seeing leads come in with no email address or name attached? Want to ask the visitor what company they are from or if they agree to your terms and conditions? The Pre-Chat Form allows you to ask the visitor …

About This Article

This article explains how to use the design studio. The Design Studio is a powerful tool that will allow you to create your own chatbox, pre-chat form, and offline form, in addition to the online and offline buttons with separate settings.

Design Studio!

The Design Studio is a powerful tool that will allow you to create your …

About This Article

This article explains how to disable the pre chat box.

If you prefer not to use a pre-chat form, you can disable the feature in the “Settings” tab, under the “Design Studio” section.

Please note, in order to disable the pre-chat form, you will need to fill in the “First chat message” box …