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This article will cover labels under the Settings > Hub tab.

Labels is a really powerful new feature to allow your agents to categorize conversations sent to your CRM, Help Desk integration or in your CSV logs exports. In this article, you will find some of the common uses for labels, as well as some tips …

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The purpose of this article is to provide a comprehensive overview of how to Change Zendesk Ticket Status.

The status field of Zendesk tickets can be set to the following values: new, open, pending, solved, closed.

A ticket can be marked as ‘solved’ only after it has been assigned to a specific user and for that, we …