About This Article

The purpose of this article is to provide a comprehensive overview of the Chat Monitor.

Understand and make use of our Real-Time Chat Monitoring to get all of your chat activity at a glance. Whether you have a single widget or multiple, we have a monitoring page that tracks active chats. This doc will explain the Chat …

About This Article

This article will cover the functionality of three major agent actions. Transfer, Ban, and Bye.

Transferring a Chat

To transfer a live chat to another team member, click on the Transfer button on the lower left hand side of the Conversations Hub during a live chat to open the Transfer Window

From the …