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Call Me logs

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The purpose of this article is to provide a comprehensive overview of Call Me Logs.

Call-Me Logs

You can have a look at your Call-Me usage by

  1. Go to your Settings tab on the left in the Admin Dashboard
  2. Click on the Call-Me tab along the top
  3. Optional: Change the time period
  4. Optional: Sort the columns by
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The “Call Me” Feature

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This article explains the call me feature.

The Call-me feature allows your visitors to talk directly to your agent either by phone, headset, or mic and speakers. Unlimited incoming calls are allowed and the feature is available on Professional and Enterprise plans.

When a visitor clicks the Call Me button they will have the option to call …

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How to Attract 20% More Customers with Live Chat

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This article goes over suggestions on how to attract more customers.

 

Thousands of organizations use SnapEngage to attract more customers… 20% more on average! Here are some of the amazing ways they’ve done it.


1. Turbo charge your conversion page

When visitors are at your signup or checkout page, they usually still have questions on their …

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Adding a Live Chat / Call Me Schedule for your Agents

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The purpose of this article is to provide a comprehensive overview of how t0 set a hours of operation schedule for live chat or call me.

SnapEngage allows you set an online/offline schedule for your agents. Every widget can have it’s own schedule, supporting different teams with different hours of operation. During hours of operation, the widget …

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How does an extension work with the Call-me feature?

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The purpose of this article is to provide a comprehensive overview of how an extension works with the Call-me feature.

When adding  an extension number for your agent to the call-me phone number, SnapEngage first dials the number, and then when the automated system picks up, waits 0.5 seconds and sends the DTMF tones to connect to
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