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This article goes over both methods available to ban a visitor.

There are two ways of banning visitors from chatting with you :

ban button or ban command

You can ban a visitor from chatting with any of your agents for 30 days by sending the \ban command or clicking the ban button in Conversations  HUB…

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This article will cover the functionality of three major agent actions. Transfer, Ban, and Bye.

Transferring a Chat

To transfer a live chat to another team member, click on the Transfer button on the lower left hand side of the Conversations Hub during a live chat to open the Transfer Window

From the …

About This Article

The purpose of this article is to provide a comprehensive overview of useful commands to use with SnapEngage.

The following is a list of useful commands to use with SnapEngage. In the Conversation HUB, you have buttons available for those options.

 Use while chatting with your website visitors:

\email – The agent can enter the visitor’s …