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The purpose of this article is to provide a comprehensive overview of label reports.
The Labels Report is a powerful tool that allows you to do more with chat. Labels are a customized way to gather more information during a conversation. They allow you to set a category for each conversation in …
READ FULL ARTICLEThis article clarifies commonly asked questions about Google Analytics.
Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.
Are you using the same …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the capacity report.
The Capacity Report is currently available on Professional plans or higher.
You may have noticed a recent addition to your SnapEngage Analytics tab, which is our new Capacity report tab. This new feature allows admins to gain insight on …
READ FULL ARTICLEWe recently improved and updated our analytics. You may have noticed the new Visitor Experience section which includes visitor wait time and queue time. In this article, I will go over what these new stats will tell you and how we have improved Agent Performance stats.
Visitor wait time represents the amount of time a visitor waits after …
READ FULL ARTICLEThis article will cover the layout in detail of each part of the Admin Dashboard and how to set each. The admin dashboard is how you not only how you configure a widget but it’s also where you can view stats and analytics.
Admin Dashboard Overview
Let’s have a look at how to navigate through …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of Analytics.
Please note: The new version of analytics relies on a new way of tracking event data. The data set supporting the new version of analytics only reaches back to 01/2018. If you want to look at older historical data before 2018 you can add …
READ FULL ARTICLEThis article clarifies commonly asked questions about the analytics tab.
SnapEngage has an Analytics suite which allows supervisors and administrators to monitor the performance of agents, as well as chats.
We know that actionable data is vital for improving both your business and your customers’ experience, which is why we’re constantly working on improving our Analytics system, …
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